Last updated: 1 January 2025

Penrith Pest Control (“we”, “us”) is committed to protecting your privacy in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Information we collect

We collect information you provide directly when you book a service, request a quote or contact us — including your name, address, phone number, email address and details about the pest issue at your property.

How we use your information

• To schedule, perform and follow up on pest control services
• To issue invoices, written reports and warranty documentation
• To communicate appointment reminders and service follow-ups
• To comply with our legal and regulatory obligations under NSW Fair Trading

Sharing your information

We do not sell your personal information. We may share details with service providers (e.g. accounting, scheduling and SMS providers) strictly to deliver our services, and with regulatory authorities where legally required.

Storage and security

We store information securely and take reasonable steps to protect it from misuse, loss and unauthorised access. Records relating to chemical applications are retained for the periods required by NSW Fair Trading.

Access, correction and complaints

You may request access to or correction of your personal information at any time by contacting us at redbackpestcontrol@gmail.com or 0400 733 222. We will respond within 30 days.

Contact

Penrith Pest Control
534 Mulgoa Rd, Mulgoa NSW 2745
0400 733 222 · redbackpestcontrol@gmail.com